B2B Telecom Sales
Need - Our client, world’s 7th largest telecom company wanted to expand its telemarketing operations by outsourcing the telesales process to offshore call centers. However they wanted to identify the right partner and the right geographic location for their need so that it doesn’t hurt their reputation in any manner.

Solution - LHS assisted the client in choosing the right destination (India) and the right partners for successfully outsourcing of their telesales process. Indian call centers have an extensive experience in telemarketing and most of these call center partners would be ready to take up the project on cost per acquisition model. LHS also assisted the client in identifying outsourcing partners that could provide them quality, productivity and scalability.

Result – LHS identified, presented and now manages qualified providers for our client. Currently our client has over 60 telemarketing agents placed with our call center partners. These telemarketing agents are acquiring a little over 1000 customers every month for our client. The client is steadily ramping up the team size and continues to utilize our account management services for their requirements.

B2C Transcription Clients
Need - Our clients provide a very innovative service of converting the voicemail messages into emails and text. Our clients perform this service in various languages – US English, British English, German, French, Arabic, Italian and Spanish. Our clients wanted a team of quality analysts who could verify the machine transcribed messages and edit the messages wherever required. Due to the bilingual nature of the requirement the client had a big task in hand – to identify the right geographic location for each language and to identify the right provider.

Solution - LHS assisted the client in choosing the right destination (India, Latin America, Kenya & Egypt) and the right partners for successfully outsourcing of their transcription process. We identified BPO partners in various locations to be able to meet with our clients requirements. LHS also assisted the client in identifying outsourcing partners that could provide them quality, productivity and scalability in each location.

Result – LHS identified, presented and now manages qualified providers for our client. Currently our client has over 100 transcribers placed with our BPO partners. These transcribers are submitting a little over 16 messages per hour. The client is steadily ramping up the team size and continues to utilize our account management services for their requirements.

B2C Outbound Survey
Need - Our client, a UK based direct marketing company wanted to expand its outbound telephone survey operations by outsourcing the process to call centers in Philippines, Kenya and Latin America. However with quality being their top most priority they wanted to identify the right partner and the geographic location other than India for their need.

Solution - LHS assisted the client in choosing the right partners in locations other than India. Indian call centers have an extensive experience in outbound programs and that gives them an edge over other locations. Hence the task was challenging but not impossible. LHS helped the client in identifying the right partners in these locations by extensively looking for partners with outbound experience. Moreover LHS had to identify providers who were ready to take up the process on pay per performance model. LHS also assisted the client in identifying outsourcing partners that could provide them quality, productivity and scalability.

Result – LHS identified, presented and now manages qualified providers for our client. Currently our client has over 50 telemarketing agents placed with our call center partners. These telemarketing agents are generating a little over 1000 complete applications / surveys per day for our client. The client is steadily ramping up the team size and continues to utilize our account management services for their requirements.

B2C Inbound Customer Service, Line Number Porting, Directory Listing & Order Processing
Need - Our client, a US based OSS provider, listed on NASDAQ wanted to outsource their various call center and back office BPO functions to on-shore, near-shore and offshore call centers. However with quality being their top most priority they wanted to identify the right partner and the right geographic location for their various needs.

Solution - LHS assisted the client in choosing the right partners in various based on their need. The client works with 90% of the telecom companies in the US hence the task of identifying the right partner for them was challenging. LHS helped the client in identifying the right partners by visiting these partners on site. LHS qualified the providers based on their reputation, infrastructure, rates and experience for meeting the various needs of the client. LHS also provides the client in training, implementation and ongoing account management support from time to time.

Result – LHS identified, presented and now manages qualified providers across the globe for our client. Currently our client has over 100 call center agents placed with our partners. These agents are handling various activities such as customer service calls, back office order processing, line number porting and activation calls for our client. The client is steadily ramping up the team size and continues to utilize our account management services for their requirements.