Customer Care Services, Offshore Customer care, Outsourcing Customer Relationship Management, Outsource Customer Satisfaction Survey

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CUSTOMER SERVICE

Lighthouse Sourcing understands that good customer service is the lifeblood of every business. Promotions could be offered, prices could be slashed but unless your customers stick with you and unless your customers keep coming back to you, no business can grow or can remain profitable. If you truly want to have good customer service then you truly need our services. At Lighthouse Sourcing, we work on the following:

	1.	Answering the phone promptly
	2.	Don’t make promises that we wont keep
	3.	Listen and listen more carefully
	4.	Deal with human beings not complaints only
	5.	Show courtesy, care and willingness to help
	6.	Provide resolution on the first call to ensure that the customers don’t have to call multiple times for the same issue(s)
	7.	Treat the customer service call as an opportunity, the opportunity to convert an unhappy customer into a loyal customer
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Customer Service

Technical Support


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LHS signs marketing affiliation with a high end IT and Technical Support Call Center in Egypt

LHS signs Account Management Agreement with BPO firm in Kenya

LHS Places Transcription program in Guatemala

LHS Places Survey Program in the Dominican Republic

LHS signs Agreement to find a buyer for a 100 seat call center in the Dominican Republic

LHS places Transcription program in Kenya

LHS places telecom sales program in India

LHS places customer service program in Philippines

LHS sets up India operation in Kolkata

LHS hires Bob Vora as VP of Sales & India Operations

LHS wishes to create atleast 100 new jobs in the country by placing business within the US based call centers.

LHS sets up their new website designing & development division

LHS sets up their new recruiting division to assist companies across the globe in hiring Senior Level Executives

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