Customer Service Technical Support Transcription In/Outbound Telesales In/Outbound Survey & Polls Data Entry Order Processing / Order Taking Website Designing & Optimization
 
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ABOUT US
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  • LHS signs marketing affiliation with a high end IT and Technical Support Call Center in Egypt

  • LHS signs Account Management Agreement with BPO firm in Kenya

  • LHS Places Transcription program in Guatemala

  • LHS Places Survey Program in the Dominican Republic

  • LHS signs Agreement to find a buyer for a 100 seat call center in the Dominican Republic

  • LHS places Transcription program in Kenya

  • LHS places telecom sales program in India

  • LHS places customer service program in Philippines

  • LHS sets up India operation in Kolkata

  • LHS hires Bob Vora as VP of Sales & India Operations

  • LHS wishes to create atleast 100 new jobs in the country by placing business within the US based call centers.

  • LHS sets up their new website designing & development division

  • LHS sets up their new recruiting division to assist companies across the globe in hiring Senior Level Executives
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    Why Lighthouse Sourcing
    Services
    Key Verticals
    Key Call Center & BPO Processes
    Management Team
    Our Culture
    Why Lighthouse Sourcing
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    Call Center and BPO Network- Lighthouse Sourcing has one of the most extensive contact/call center and BPO center networks in the industry. We have a global footprint and work with our clients to determine which of our facilities can best deliver the services they require.
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    Turn-Key partner- Lighthouse Sourcing is a turn-key partner. We can assist clients in defining their needs, we can offer multiple service delivery and pricing options, and we assign dedicated account/client managers to ensure a single point of contact for the life of the outsourcing engagement. Allow us to handle the entire process.
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    Account Management- Lighthouse Sourcing ensures continuity from the presale information gathering and project planning phases to the post sale implementation and the ongoing SLA review phases. This is facilitated by assigning a dedicated Account Manager.
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    Implementation process, participating in daily and weekly, monthly and quarterly operational and SLA reviews, and ongoing quality assessments.
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    Additional Services- BPO M&A , Recruitment & Placement services, site selection services, and operational improvement consulting.
       
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    Services
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    Inbound Voice Processes- Customer Service, Technical Support, Help Desk Support
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    Sales Solutions- Telemarketing, Lead Generation, Marketing Surveys, Appointment Setting
  •      		 Back Office Processes- Data Entry, Document Management/Scanning, Order processing, AP/AR/Payrol
  •      		 Defining outsourcing needs, Develop RFPs, RFIs and driving the outsourcing vendor selection process
  •      		 Manage the projects, outsourced functions and processes to ensure a proper implementation and achievement of on-going service level adherence.
  •      		 Recruit the top outsourcing executives for business development and operations.
  •      		 M&A activities related to buying and selling global call centers
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    Key Verticals
  		• Telecommunications
  		• Financial Services
  		• Healthcare
  		• Internet /DSL
  		• Technology
  		• Travel
  		• Utilities
  		• Insurance
  		• Consumer Electronics
  		• Mail Order
  		• Marketing Research
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    Key Call Center & BPO Processes
  		• Customer Service
  		• Technical Support
  		• Order Taking
  		• Reservations
  		• Order Processing
  		• Activation
  		• Line Number Porting
  		• Provisioning
  		• Help Desk Support
  		• Sales Solutions
     
  		• Telesales
  		• Lead Generation
  		• Marketing Surveys
  		• Appointment Setting
  		• Pre-Sales / Business Development Support
  		• Transcription
  		• Data Entry
  		• Rebate Management
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    Management Team
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    Our Culture

    Lighthouse Sourcing has a unique culture and perspective on the global call center and BPO industry based on having owned, operated and sold many contact centers globally. We understand the expectations of clients considering outsourcing and we know the cultural, linguistic, political, and economic challenges faced in almost any call center or BPO destination. Our Management Team is multi-cultural consisting of contact center professionals from the US, Latin America, and Asia.

    Our commitment to each client is that Lighthouse Sourcing has proven operational processes and procedures that are adhered to in each facility. Our Engagement Model is clearly defined to mitigate and hopefully eliminate risks associated with outsourcing a process. We take a global view to BPO in that we believe companies require multiple and/or geographic delivery center options to allow for multiple language and pricing configurations, the highest quality commitments, and disaster recovery planning. We believe this translates into delivering our clients a competitive edge.

     
    All Lighthouse Sourcing employees must continuously demonstrate that they are:
    Ethical - We must always have the highest levels of integrity and business ethics.
    Dedicated to Customer Satisfaction - Everything we do as outsourcers should involve a positive customer experience.
    Professional - Regardless of the level of stress or operational challenge, we must always be professional.
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