Technical Support Call Centers outsourcing

Untitled Document

Home

Site Map

Untitled Document

TECHNICAL SUPPORT

For most people calling technical support for computer problem is like ruining his or her day. Believe it or not for most people this experience is not enjoyable. We understand this and we always concentrate on getting the basic steps right to eventually keep the customer calm and happy during and after the call:

	1.	Proper investigation – being assertive in asking relevant questions and gathering relevant information
	2.	Identification of the issue – we are half way through as soon as the actual issue has been identified
	3.	Listen and listen more carefully
	4.	Say no to blame game – we don’t blame the other providers for the issue but instead make the customer understand what we have analysed and understood, what is the basis of our analysis, share the history of such issues and resolutions, and even connect them with the relevant provider of hardware or software
	5.	Rectify the issue forever when possible by finding and providing a deeper solution
	6.	Sharing the knowledge base with the customer and guiding the customer to use basic steps in case such issues occur again. Thus increasing the first call resolutions rates
	7.	Respect the customer’s hidden feelings and don’t let them feel insulted. Instead of asking the customer to check the setting, we ask them to change the setting and change it back
	8.	Go out of the way to fix the issue – when customers have a problem and we fix it, they are actually going to be even more satisfied than if they never had a problem in the first place

Learn More>>

Untitled Document

Customer Service

Technical Support


Organisation
Name
Designation
Address
Phone No
Email
Description


* Verify the Number:

LHS signs marketing affiliation with a high end IT and Technical Support Call Center in Egypt

LHS signs Account Management Agreement with BPO firm in Kenya

LHS Places Transcription program in Guatemala

LHS Places Survey Program in the Dominican Republic

LHS signs Agreement to find a buyer for a 100 seat call center in the Dominican Republic

LHS places Transcription program in Kenya

LHS places telecom sales program in India

LHS places customer service program in Philippines

LHS sets up India operation in Kolkata

LHS hires Bob Vora as VP of Sales & India Operations

LHS wishes to create atleast 100 new jobs in the country by placing business within the US based call centers.

LHS sets up their new website designing & development division

LHS sets up their new recruiting division to assist companies across the globe in hiring Senior Level Executives

Untitled Document